REFUND & RETURN POLICY

1. Conditions for Return

Returns are only accepted under the following circumstances:

• Damaged Products: If the product arrives damaged or defective.
• Customization Issues: If the product does not match the specifications agreed upon during customization (e.g., fabric, color, or dimensions).

Please note that we do not accept returns for any other reason, including changes in preference, size misjudgments, or minor color variations.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Customer Support: Notify us of the issue within 48 hours of receiving the product by emailing us at Info@furnaffairhomestore.com. Please include your order number, a description of the issue, and clear photos of the damage or customization discrepancy.

2. Return Approval: Our customer support team will review your case and respond within 3 business days. If your return is approved, we will provide instructions on how to return the product.

3. Return Shipping: The customer is responsible for return shipping costs unless the product was delivered damaged or a customization error occurred. In such cases, FurnAffair Home Store will cover the return shipping costs.

3. Return Eligibility

To qualify for a return:

• The product must be in unused and original condition.
• All original packaging and documentation must be included.
• The return request must be initiated within 48 hours of delivery.
• The product must not have been assembled or installed unless a customization error or damage is found after unpacking.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Products that are assembled, used, or altered.
• Products that were custom-made according to your exact preferences, unless a customization error occurred.
• Items not reported within the specified 48-hour window after delivery.

5. Refund Process

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If approved, the refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
• Partial Refunds: In certain cases, partial refunds may be granted for items that are not in their original condition or are missing parts due to customer negligence.

Please note that any applicable shipping fees, handling charges, and customization fees are non-refundable unless the return is due to damage or an error on our part.

6. Exchanges

We do not offer direct exchanges. If you receive a damaged or incorrect item, you can request a return and place a new order for the replacement product after receiving your refund.

7. Cancellations

Orders can only be canceled within 24 hours of placing the order by contacting Info@furnaffairhomestore.com. Custom-made items cannot be canceled once production has begun.

8. Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us at:

Furniture Showroom:
Basaveshwar Nagar Branch: #724, 2nd Stage, Opposite Kadamba Veg Hotel, Modi Hospital Road, Bangalore, Karnataka 560086
Sahakar Nagar Branch: Ground floor 4, syno 105 of, Amrutahalli, Yelahanka, Bengaluru, Karnataka 560092
Nagarbhavi Branch: Nagarbhavi Ring Road, 3rd Block, BDA Layout, 2nd Stage, Nagarbhavi, Bengaluru, Karnataka 560072
Email: Info@furnaffairhomestore.com

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this page regularly to stay informed of our return and refund practices.